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      As a paid TimJeweler customer, you are eligible for a free replacement for any reasons like item lost, damaged, resizing, etc. You just cover the shipping & packing fee, which is no more than $15. 

      In order to validate and confirm the case, please fill in the following form. Let us know your order number, the original shipping address and the reason for a replacement.

      We will get back to you soon to arrange the shipment. Meanwhile we are working on a better one.