As a paid TimJeweler customer, you are eligible for a free replacement for any reasons like item lost, damaged, resizing, etc. You just cover the shipping & packing fee, which is no more than $15.
In order to validate and confirm the case, please fill in the following form. Let us know your order number, the original shipping address and the reason for a replacement.
We will get back to you soon to arrange the shipment. Meanwhile we are working on a better one.