Shipping & Return Policy

By making a purchase from TimJeweler Co. or any affiliated sites, you hereby agree to the following terms and conditions listed below:

Shipping

We usually offer standard shipping on all orders. As our products are handmade, our processing time takes up to 5 business days for turnaround. Shipping time varies for different destinations as below:

US: 7-9 days in transit.
CA: 10-18 days in transit.
UK: 9-12 days in transit.
DE: 9-12 days in transit.
FR: 10-14 days in transit.
EU: 10-18 days in transit.
AU: 10-18 days in transit.

You still have change to go with the expedited shipping if you want to receive it in 3-5 days.

Please note that these are estimated shipping times and can, in some cases, take longer, especially to countries in South America, Africa and Eastern Europe. You will be sent an email with a tracking number to track your order. When tracking your package it typically takes 3-5 days to show any shipping information.

If you need any assistance email tim@timjeweler.com with your order number. We will contact you within 24 business hours with instructions!

Returns & exchanges

I gladly accept returns, exchanges, and cancellations

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

Request a cancellation within: 2 days of purchase

The following items can't be refunded without defective:

Custom or personalized orders. We are willing to redo your order to fix the issue.

We stand behind our products. If you are not completely satisfied with your purchase, or we made a mistake on the engraving, we'll get it solved! Check TimJeweler Replacement Plan.